Got questions? Let’s see if we can help you.
Welcome to our FAQs section, where we provide answers to common questions about Sparkz Space. If you have a question that is not addressed here, please feel free to chat with us (bottom right), and we will be happy to assist you.
For the best experience, we recommend using Chrome. Other browsers may have minor delays, which we are improving during the pilot.
Yes. Click the upload button and select your file. Sparkz currently supports PDF, DOCX, TXT, XLSX, CSV, RTF, PPTX, PNG, and JPG files. Once uploaded, Sparkz can summarize, analyze, or reference the content.
All uploaded files are securely stored in the Files section of your Knowledge Base.
Yes. Sparkz runs on most modern browsers across laptops, tablets, and smartphones. Just visit the website and log in; the experience adapts to your screen. Note: The mobile experience may be less than optimal during the pilot.
Users can access “Pro Tips” on the Sparkz home page to find information on FAQs, tutorials, and interactive learning games.
Try rephrasing or ask Sparkz to explain what she needs. She’s always learning!
Due to Sparkz being in pilot mode, we are requiring all new users to have an access code. If you do not already have an access code, please use the “Request Pilot Access” button on the home page.
To speak with Sparkz, click the microphone icon and start talking. End your message by saying “Lightning” or click the blue Send button.
If the microphone isn’t working, check your browser settings:
In Chrome, go to Settings → Privacy & Security → Site Settings → Microphone.
In Safari, go to Settings → Websites → Microphone and allow microphone access.
Sparkz can generate documents directly in chat. Simply type a request like:
“Make a PDF about mitosis” or “Can you summarize this conversation in a PDF?”
Sparkz will create the file and display a downloadable icon in the chat.
To receive an access code for the Sparkz pilot, you must sign-up to participate through the “Request Pilot Access” button on the home page.
Sparkz can support routines, reminders, and positive reinforcement. All you have to do is ask!
Users can contact support by emailing support@sparkz.space or by using the drop-down menu under their name on the Sparkz chat page to reach support directly through the website.
Yes, Sparkz can generate a downloadable pdf with a summary or transcript—just ask!
Absolutely! Just mention your subject or question. Sparkz will tailor support for topics like math, science, writing, and more.
Yes! Sparkz can help you set learning goals and track your achievements. All you have to do is ask!
Users can click the Knowledge Base drop-down on the home page to access all stored memories and files.
Sparkz is designed for education, not shortcuts. Every response is built to encourage critical thinking, creativity, and problem-solving. She guides users through learning, discovery, and planning in a safe, structured environment.
Sparkz has strict guidelines in place to ensure responses are school-appropriate. If learners try to ask questions that do not fall under those guidelines, Sparkz will refuse to answer those questions and ask learners to talk to a trusted adult.
Sparkz adapts to visual, auditory, reading/writing, and kinesthetic learners through flexible conversation and resources.
Sparkz draws from vetted sources and always encourages double-checking with teachers or trusted materials.
Sparkz is built for flexibility, adapting language, learning pace, and approach to meet diverse user needs.
Sparkz receives regular updates based on user feedback and advances in educational AI.
Sparkz is trained to be inclusive and unbiased, but welcomes feedback to improve further.
Sparkz is trained to be inclusive and unbiased, but welcomes feedback to improve further.
Sparkz can facilitate group discussions, brainstorming, and shared projects.
Teachers can set usage times, topics, and expectations, and Sparkz will reinforce them if asked.
Try rephrasing or ask Sparkz to explain what she needs. She’s always learning!
Sparkz will always guide learners through the learning process rather than just give answers.
Yes! Sparkz can help learners prepare for college by learning their interest and what they want to do.
Sparkz saves your past chats and can recall previous topics when needed. Each session is stored in the Memories section of your Knowledge Base. To start fresh, simply begin a new chat or clear old sessions at any time.
All data is private, secure, and protected under COPPA and FERPA guidelines. Sparkz never sells or shares personal information and does not use conversations for external AI training.
Data collected during the pilot is anonymized and used only to improve the learning experience.
All data is private, secure, and protected under COPPA and FERPA guidelines. Sparkz never sells or shares personal information and does not use conversations for external AI training.
Data collected during the pilot is anonymized and used only to improve the learning experience.
Sparkz guides learners to think for themselves and never gives direct answers to assignments.
Sparkz has strict guidelines in place to ensure responses are school-appropriate. If learners try to ask questions that do not fall under those guidelines, Sparkz will refuse to answer those questions and ask learners to talk to a trusted adult.
Sparkz can’t do your work for you, give medical/legal advice, or engage in non-school-appropriate topics.
Users can contact support by emailing support@sparkz.space to request account deletion or data deletion.
All data is private, secure, and protected under COPPA and FERPA guidelines. Sparkz never sells or shares personal information and does not use conversations for external AI training.
Data collected during the pilot is anonymized and used only to improve the learning experience.
All conversation summaries from the website and meetings are saved in Sparkz’ memory. Parents can log in to their learners’ accounts to access this information at any time.
To reset your password, navigate to the sign in page and click “Forgot your password?”
Because Sparkz is still in pilot mode, responses may occasionally pause or appear incomplete. If this happens, try rephrasing the question or starting a new chat. If the issue continues, contact the support team for help.
Because Sparkz is still in pilot mode, issues can arise. Please try clearing your browser’s cache. If an issue persists, please contact support at support@sparkz.space.
An email has been sent to our support team. We will try to get back to you within 24 hours.
Because Sparkz is still in pilot mode, issue can arise. Please start by verifying your input device is correct.
In Chrome, go to Settings → Privacy & Security → Site Settings → Microphone.
In Safari, open Settings → Websites → Microphone and allow microphone access.
If your device matches what is expected, please clear your browser’s cache for Sparkz.space and refresh.
Because Sparkz is still in pilot mode, issues can arise. To fix this, try refreshing your page and clearing your browser’s cache. If the issue persists, please contact support at support@sparkz.space
Because Sparkz is still in pilot mode, some issues are outstanding. We are aware of this issue and currently in the process of deploying a fix.
We currently do not have an app for Sparkz. You can use Sparkz on any browser; however, we encourage the use of Google Chrome for the best experience.
Once Sparkz finishes processing your file, a download icon will appear in the chat, and the download button next to the microphone will become active.
While the microphone is active, speak your question or message. When you’re finished, say “Lightning” to automatically send it.
When users click the “New Conversation” button, their current chat is cleared. Previous chats are saved in the Memories section, where users can delete them at any time if needed.
Yes! Sparkz can continue a conversation from where you left off if you reference a previous chat, as long as those memories haven’t been deleted.
Your session is saved automatically. Just log back in and pick up where you left off.
